ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
WARRANTY
30-90 DAY REPAIR/REPLACEMENT WARRANTY AVAILABLE, NO RETURNS.
Better Appliance shall repair appliance free of charge or replace appliance with an item of same value under warranty if the appliance fails mechanically. Exceptions: Misuse or abuse; improper transportation and/or set up; improper use of appliance; any modifications. Should Better Appliance need to make repairs, said repairs shall be completed within 7 business days of notification. This is an IN-SHOP policy, meaning that unless Better Appliance Delivered & Installed the appliance, customer must bring the appliance to Better Appliance for repair or replacement. There is a $45 Service Fee If we have to come out and do the repairs or to diagnose and find a problem that is not ours. Better Appliance shall not be responsible for any damage caused by appliance failure such as food loss or flooding. Better Appliance shall not be responsible for any damage caused by appliance installation such as: water leaks, torn floors and scratched cabinets and/or walls. All repair or replacement policies are null and void should any of the aforementioned exemptions be discovered. This policy shall be in effect for 90 days from the date on the invoice.
SERVICE TERMS & POLICY
What Is Not Covered By Our Warranty:
1. Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace house fuses(breakers) or to correct house wiring or plumbing.
2.Service calls to repair or replace light bulbs, air filters, or water filters.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, and installation not in accordance with electrical or plumbing codes.
4. Incidental or consequential damage caused by possible defects with this appliance.
5. Scent of used appliance. We use Clorox cleanup & commercial grade cleaners to disinfect appliances as best as possible.
What Is Covered By Our Guarantee:
1. ALL OPERATIONAL PARTS EXCEPT THE ABOVE IMPLIED. (ex. motors, belts, timers ,etc.)
2.Service call is $25-$50 within warranty depending on distance, includes parts and labor implied by Warranty. (30,60,90 Days)
If fault of appliance is not found there will be a service charge based on location of appliance.
Delivery Explanation & Policy
Better Appliances is not a moving company. Our policy is ,when we deliver an appliance, we will remove one (1) appliance free of charge. We do not move your appliance from one location to another(ex. from kitchen to basement).
Delivery charge covers delivery only, not the connection of appliance! If supplied with used connectors such as waterlines, drain hoses, or electrical connectors you as the customer cannot hold Better Appliances liable for any damage done to your home or appliance!
We are not responsible for any damage caused by delivery personnel, such as scratched walls ,torn floors and water leaks.
There is a charge for each additional floor.(ex 2nd floor, 3rd floor) or stairs/steps other than standard entrance steps/stairs. (Up to 4 steps for entrance)
We do not move furniture or clear off snow, ice, etc. All passageways need to be free of clutter and needs to be open for the delivery personnel. You, as the customer, are responsible for all measurements of openings (ex. doorways, refrigerator openings, and hallways). If we need to bring back appliance to the store to replace with another, you will be charged another delivery fee!!!
STANDARD CONNECTIONS OF APPLIANCES ONLY!
For Gas Appliances: The gas line must be behind the appliance within 3ft. with shut off valve. Electrical outlets within 4ft. also. Must have a new gas line connector in order for us to hook up.
Washers: All connections within 4ft. drain and water lines.
Dryers: Exhaust has to be metal or flexible metal pipe. 7ft. is max length to be considered normal. Electrical connection within 4ft. is normal.
Refrigerators: You as the customer a responsible for measuring depth, width, & height. Make sure to measure all doorways. Electrical outlets within 4ft. waterlines must have at least 5ft. of play for access behind the appliance.
We are not liable for damages if waterline connection leaks! The homeowner will be informed of any visible leaks.
SHIPPING
